Privacy Policy
Last updated: August 2026 | Solvtek IT Limited
Data Controller
Solvtek IT Limited is the data controller for personal data collected through this website. We are registered in England and Wales (company number 08928127), VAT GB182791282. Registered office: 124 City Road, London, EC1V 2NX. Contact: info@solvtek.co.uk | 01224 907359 | Aberdeen, Scotland.
Data We Collect
We collect: (1) Contact information you provide via our quote forms, health check form, and AI chatbot — including name, company, email address, and phone number. (2) Technical data including IP address, browser type, and pages visited when you use our website. (3) Cookie data as described below. We do not collect sensitive personal data.
Lawful Basis for Processing
We process your personal data under the following lawful bases: Legitimate interests — for responding to enquiries and improving our services. Consent — for marketing communications and non-essential cookies. Contract performance — when delivering agreed IT services to clients.
How We Use Your Data
We use your personal data to: respond to your enquiries and quote requests; deliver IT services to contracted clients; send relevant service updates and security alerts (with consent); improve our website and services; comply with legal obligations. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Data Retention
Enquiry data is retained for 24 months from last contact. Client data is retained for the duration of the contract plus 6 years for legal compliance. Marketing consent data until withdrawal. Technical/cookie data for up to 13 months.
Your Rights (GDPR)
Under UK GDPR and the Data Protection Act 2018, you have the right to: access your personal data; correct inaccurate data; request erasure ('right to be forgotten'); restrict processing; data portability; object to processing; withdraw consent at any time. To exercise these rights, contact info@solvtek.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies to improve your website experience. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand how visitors use the site (disabled by default — require your consent). Marketing cookies allow us to show relevant advertising (disabled by default — require your consent). You can manage your cookie preferences via the banner on your first visit or by clearing your browser cookies.
Third-Party Processors
We use the following third-party processors: Base44 (website hosting and database — GDPR compliant, EU Standard Contractual Clauses); Microsoft (email and productivity tools — Microsoft Data Processing Agreement); Google Analytics (website analytics — only with your consent). All processors are subject to strict data processing agreements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. This includes SSL encryption, access controls, and regular security reviews.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website. The 'Last Updated' date at the bottom of this page reflects the most recent revision.
Contact Us
For any privacy-related queries or to exercise your rights, please contact: Solvtek IT Limited | info@solvtek.co.uk | 01224 907359 | Aberdeen, Scotland.