What is SolvTek Portal?

SolvTek Portal offers Scottish businesses secure IT support, cyber insights, expert guides, and client services across 51 pages in one place.

Where are you based and what areas do you cover?

We're based in Aberdeen, Scotland. We provide onsite support across Aberdeen City and Aberdeenshire, and remote support to businesses across the whole of Scotland and wider UK.

Are you a local company or a national franchise?

100% local. Solvtek is an independent Aberdeen company — not a national franchise, not a call centre. When you call us, you get us. Every time.

Are you a Microsoft Partner?

Yes — we hold Microsoft Partner status, meaning we're certified and verified to deliver, support, and manage Microsoft products including Microsoft 365, Azure, Teams, Exchange, and the wider Microsoft ecosystem.

What IT services do you offer?

We offer 10 specialist services: Cloud Services, Cyber Security, VOIP & Telephony, Network Support & Installations, Helpdesk, Backup Solutions, Professional Services, Hardware & Software Procurement, Onsite & Remote Support, and fully Managed Services.

Can you manage our Microsoft 365 environment?

Absolutely — as a Microsoft Partner, M365 management is one of our core services. From setup and migration to ongoing administration, licensing, security, and end-user support.

Do you do onsite visits?

Yes — our engineers are available for onsite visits throughout Aberdeen and Aberdeenshire. For emergencies, we aim to be with you as fast as humanly possible.

How much do you charge?

We don't publish fixed prices because every business is different — what a 5-person firm needs is very different from a 50-person operation. We provide bespoke quotes after a brief conversation about your needs. No hidden fees, no surprises.

Do you have minimum contract lengths?

We have flexible arrangements to suit your business. We'd rather earn your trust month by month than lock you into a long contract. Talk to us about what works for you.

Is the IT Health Check really free?

Yes, completely free. No strings attached. We'll do a 30-minute review of your IT setup and give you honest feedback — even if that feedback is that you're doing just fine and don't need us!

Do you have a helpdesk?

Yes — and unlike most helpdesks, we actually answer it. No endless ticket queues, no offshore call centres. You call, a real Solvtek person picks up.

What happens if something goes wrong outside business hours?

Emergency support is available for critical issues. Our emergency number is 01224 907359 — the IT Emergency button on our website connects you directly.

How do you protect businesses from cyber attacks?

We use a layered security approach: enterprise endpoint protection, email filtering and anti-phishing, firewall management, regular vulnerability scanning, and critically — staff awareness training. Most breaches come from human error, not technical failure.

Do you help with Cyber Essentials certification?

Yes — we can guide you through the Cyber Essentials and Cyber Essentials Plus certification process. It's increasingly required for government contracts and is excellent baseline security hygiene.

How do I know if my business is at risk right now?

Book a free IT Health Check — our team will assess your current security posture honestly. Alternatively, visit our Cyber Threat News page for the latest threat intelligence relevant to Scottish businesses.

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